PRIVACY POLICY
Effective Date: January 1, 2025
1. INTRODUCTION
Fix One (“we,” “us,” “our,” or the “Company”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services.
This Policy applies to all personal information collected by Fix One in connection with our services, including:
- Garage Door Services
- Doors and Windows Services
- Residential & Commercial Locksmith Services
- Car Locksmith Services
- Emergency Glass Replacement
By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
2. INFORMATION WE COLLECT
2.1 Personal Information You Provide
We may collect the following information when you contact us or request services:
- Full name
- Address (service location and/or billing address)
- Phone number(s)
- Email address
- Payment information (credit card details, billing information)
- Service history and preferences
- Emergency contact information (when applicable)
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website
- General location data
2.3 Service-Related Information
During service delivery, we may collect:
- Property access codes or key information
- Security system details (as needed for service)
- Photos of work areas (before/after service)
- Service notes and specifications
- Warranty and maintenance records
3. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
3.1 Service Delivery
- To schedule and provide requested services
- To communicate about appointments and service updates
- To process payments and issue invoices
- To maintain service records and warranty information
3.2 Customer Support
- To respond to inquiries and service requests
- To provide emergency assistance
- To follow up on completed services
- To handle complaints and resolve issues
3.3 Business Operations
- To improve our services and customer experience
- To maintain accurate business records
- To comply with legal and regulatory requirements
- To protect against fraud and unauthorized transactions
3.4 Marketing and Communications
- To send service reminders and maintenance recommendations
- To inform you about new services or promotions (with your consent)
- To send seasonal safety tips and advisories
- To request feedback and conduct customer satisfaction surveys
4. HOW WE SHARE YOUR INFORMATION
4.1 We DO NOT sell, rent, or trade your personal information to third parties.
4.2 Limited Sharing
We may share your information only in the following circumstances:
Service Partners
- With subcontractors or specialists required to complete your service (under confidentiality agreements)
- With parts suppliers for warranty claims or orders
Legal Requirements
- To comply with legal obligations, court orders, or government requests
- To protect our rights, property, or safety
- To investigate suspected fraud or illegal activities
Business Transfers
- In connection with a merger, sale, or acquisition of our business
With Your Consent
- When you explicitly authorize us to share information
- For insurance claims or warranty processes you initiate
5. DATA SECURITY
5.1 Security Measures
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure storage of physical and electronic records
- Encryption of sensitive data transmissions
- Access controls and employee training
- Regular security assessments
- Secure disposal of information no longer needed
5.2 Employee Access
- Only authorized employees who need the information to perform their duties have access
- All employees are bound by confidentiality agreements
- Access codes and security information are handled with special care
5.3 Data Breach Response
In the event of a data breach that poses a real risk of significant harm, we will:
- Notify affected individuals as required by law
- Notify the Office of the Privacy Commissioner of Canada when required
- Take immediate steps to contain and remediate the breach
6. YOUR PRIVACY RIGHTS
Under Canadian privacy law, you have the right to:
6.1 Access Your Information
- Request access to personal information we hold about you
- Receive a copy of your information in a readable format
6.2 Correct Your Information
- Request corrections to inaccurate or incomplete information
- Update your contact preferences
6.3 Withdraw Consent
- Withdraw consent for marketing communications at any time
- Opt-out of non-essential uses of your information
6.4 Delete Your Information
- Request deletion of your personal information, subject to legal retention requirements
- We may need to retain certain information for warranty, legal, or safety purposes
7. RETENTION OF INFORMATION
We retain personal information only as long as necessary for:
- Active service relationships: Duration of services plus warranty period
- Financial records: 7 years as required by law
- Service history: 10 years for safety and liability purposes
- Marketing lists: Until consent is withdrawn
- Security footage: 30 days unless required for an incident investigation
8. COOKIES AND TRACKING TECHNOLOGIES
8.1 How We Use Cookies
Our website uses cookies to:
- Remember your preferences
- Analyze website traffic and usage
- Improve website functionality
- Provide relevant content
8.2 Your Cookie Choices
- You can control cookies through your browser settings
- Disabling cookies may limit website functionality
- We honour “Do Not Track” browser signals
9. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.
10. CHILDREN’S PRIVACY
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.
11. INTERNATIONAL DATA TRANSFERS
Your information is stored and processed in Canada. We do not transfer personal information outside of Canada unless required for specific services and with appropriate safeguards.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the “Effective Date” at the top of this policy
- Sending notice to regular customers for significant changes
13. ACCESSIBILITY
We are committed to making our privacy practices accessible to all. This policy is available in alternative formats upon request.
14. CONTACT OUR PRIVACY OFFICER
If you have questions, concerns, or complaints about our privacy practices or wish to exercise your privacy rights, please contact:
Privacy Officer
Fix One
900 Alness Street Unit 206
Toronto, Ontario M3J 2H6
Phone: +1 437 886-2555
Email: info@fixone.ca
We will respond to your inquiry within 30 days.
15. COMPLAINTS
If you are not satisfied with our response to your privacy concern, you may contact:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca
16. LANGUAGE
This Privacy Policy has been drafted in English. The parties acknowledge that they have required that this policy and all related documents be drafted in English. Les parties reconnaissent avoir exigé que cette politique et tous les documents connexes soient rédigés en anglais.
Your privacy matters to us. Thank you for trusting Fix One with your personal information and your service needs.
Last Updated: January 2025
