TERMS OF SERVICE
Effective Date: January 1, 2025
1. AGREEMENT TO TERMS
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and Fix One (“Company,” “we,” “us,” or “our”), having its principal place of business at 900 Alness Street Unit 206, Toronto, Ontario M3J 2H6.
By accessing our website, requesting our services, or engaging with Fix One for any services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not use our services.
2. SERVICES PROVIDED
Fix One provides the following professional services:
- Garage Door Services (installation, repair, and maintenance)
- Doors and Windows Services
- Residential & Commercial Locksmith Services
- Car Locksmith Services
- Emergency Glass Replacement
All services are subject to availability and our service area coverage within the Greater Toronto Area and surrounding regions.
3. SERVICE REQUESTS AND SCHEDULING
3.1 Service Requests
- Services may be requested via phone (+1 437 886-2555), email (info@fixone.ca), or through our website
- Emergency services are available 24/7, subject to additional fees
- We reserve the right to decline service requests at our discretion
3.2 Appointments
- Scheduled appointments are subject to availability
- We will make reasonable efforts to accommodate your preferred timing
- A service window will be provided, and we will endeavour to arrive within the specified timeframe
4. PRICING AND PAYMENT
4.1 Pricing
- All prices are in Canadian dollars (CAD)
- Prices are subject to applicable taxes (HST/GST)
- Emergency service calls may incur additional charges
- Travel fees may apply for locations outside our standard service area
4.2 Estimates
- Estimates provided are approximations based on the information available
- Final costs may vary based on actual work required
- Written estimates are valid for 30 days unless otherwise specified
4.3 Payment Terms
- Payment is due upon completion of services unless other arrangements are made
- We accept cash, certified cheques, e-transfers, and major credit cards
- A deposit may be required for large projects or custom orders
- Non-payment may result in collection actions and additional fees
5. WARRANTIES AND GUARANTEES
5.1 Workmanship Warranty
- We warrant our workmanship for a period of one (1) year from the date of service
- This warranty covers defects in installation or repair work performed by our technicians
- Warranty claims must be reported within the warranty period
5.2 Parts and Materials
- Parts and materials are covered by their respective manufacturer warranties
- We will facilitate warranty claims but are not responsible for manufacturer defects
- Customer-supplied parts are not covered under our workmanship warranty
5.3 Warranty Exclusions
Warranties do not cover:
- Normal wear and tear
- Damage due to misuse, abuse, or neglect
- Acts of God, vandalism, or accidents
- Unauthorized modifications or repairs
- Failure to perform recommended maintenance
6. LIMITATIONS OF LIABILITY
6.1 Service Limitations
- Our liability is limited to the value of the services provided
- We are not liable for indirect, incidental, or consequential damages
- We are not responsible for pre-existing conditions unless caused by our negligence
6.2 Property Access
- Customer must provide safe and adequate access to work areas
- We are not liable for damage to property that was necessary to access the work area with customer consent
- Hidden or concealed damage discovered during service is not our responsibility
6.3 Maximum Liability
Our maximum liability for any claim shall not exceed the total amount paid for the specific service giving rise to the claim.
7. CUSTOMER RESPONSIBILITIES
Customers agree to:
- Provide accurate information about service needs
- Ensure authorized access to the property
- Remove valuable or fragile items from work areas
- Disclose known hazards or safety concerns
- Make timely payment for services rendered
- Maintain services and products according to provided instructions
8. CANCELLATION AND RESCHEDULING
8.1 By Customer
- Cancellations must be made at least 4 hours before scheduled service
- Emergency service calls cannot be cancelled once a technician is dispatched
- Late cancellations may incur a service fee
8.2 By Fix One
- We reserve the right to cancel or reschedule due to weather, safety concerns, or unforeseen circumstances
- We will make reasonable efforts to notify customers of any changes
- No fees will be charged for company-initiated cancellations
9. EMERGENCY SERVICES
- Emergency services are available 24/7
- Emergency rates apply outside regular business hours
- Response time depends on technician availability and location
- Priority is given based on the severity of the situation
10. PRIVACY AND CONFIDENTIALITY
- We respect your privacy and protect your personal information
- Customer information is used solely for service delivery and communication
- We do not sell or share customer information with third parties
- Security footage or access codes provided will be kept confidential
11. DISPUTE RESOLUTION
11.1 Initial Resolution
Any disputes should first be addressed by contacting our customer service at info@fixone.ca or +1 437 886-2555.
11.2 Mediation
If initial resolution fails, parties agree to attempt mediation before pursuing legal action.
11.3 Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.
12. INDEMNIFICATION
Customer agrees to indemnify and hold Fix One, its employees, and agents harmless from any claims, damages, or expenses arising from:
- Breach of these Terms
- Misuse of our services or products
- Violation of applicable laws or regulations
- Injury or damage caused by customer negligence
13. INSURANCE
- Fix One maintains commercial general liability insurance
- We are fully licensed and insured for all services offered
- Proof of insurance available upon request
- Customers are advised to maintain their own property insurance
14. MODIFICATIONS TO TERMS
- We reserve the right to modify these Terms at any time
- Changes will be posted on our website
- Continued use of services after changes constitutes acceptance
- Material changes will be communicated to regular customers
15. SEVERABILITY
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full effect.
16. ENTIRE AGREEMENT
These Terms constitute the entire agreement between Fix One and the Customer regarding our services and supersede all prior agreements and understandings, whether written or oral.
17. CONTACT INFORMATION
Fix One
900 Alness Street Unit 206
Toronto, Ontario M3J 2H6
Phone: +1 437 886-2555
Email: info@fixone.ca
18. ACCESSIBILITY
Fix One is committed to providing services that are accessible to all customers. Please contact us if you require accommodation or have accessibility concerns.
19. LANGUAGE
These Terms of Service have been drafted in English. The parties acknowledge that they have required that this agreement and all related documents be drafted in English. Les parties reconnaissent avoir exigé que cette entente et tous les documents connexes soient rédigés en anglais.
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
Last Updated: January 2025
